Skip to content

HubSpot Customer Service Hub Onboarding & Training

HubSpot service software on iMac

We’ll build your first HubSpot campaign for you!

Creating, launching and running your first successful campaign on HubSpot can be a challenge for anyone new to the tool. Our “We Build It for You” HubSpot Onboarding package was created for clients who want us to handle everything, and then show them how we did it afterwards. Practical experience and training is the best kind after all!

HS awards   img-onboarding-child-diamond-award

 

HubSpot

Oxygen is one of the most tenured partners in the region with extensive experience in implementing HubSpot for a diverse customer base. The accolades they have received over the years is a testament to the consistent quality of work they deliver. You can be rest assured that choosing them as your partner will be the right decision to grow your business!

img-michael-shen
Michael Shen
Senior Channel Consultant, Hubspot

HubSpot Service Packages

Award-Winning Support

Oxygen’s HubSpot Customer Service Starter onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support
  • Monthly video support calls (30 min)
  • In-person 1-hour HubSpot training session (up to 8 people)
  • Limited email support (responses within 12 business hours)
  • Support locally (Hong Kong & Shenzhen) in your language (English, Mandarin, Cantonese)
  • Team kick-off call (1 hour)
  • Tailored workshop documentation
  • Recommendations for the best HubSpot academy courses

 

Interchangeable Deliverables

Our HubSpot Customer Service Starter onboarding package includes 16 flexible hours which can be used on the following interchangeable deliverables. Our flexible policy ensures your organisation is matched with the most relevant deliverables and services based on your bespoke needs. 

Deliverables
  • HubSpot onboarding survey
  • HubSpot portal set up
  • HubSpot dashboard set up
  • HubSpot analytics website integration
  • Custom property configuration (up to 50)
  • CRM migration/contact import *
  • 3rd party + HubSpot integration *
  • Team member/user account set up (up to 5)
  • Ticket pipeline & currency set up
  • Workflow automation set up for updating ticket properties 
  • NPS, CES & CSAT customer survey creation
  • Live chat / customer bot set up 
  • Intake channels set up
  • Custom HubSpot reports on productivity and closed tickets

 

* May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

Award-Winning Support

Oxygen’s HubSpot Customer Service Pro onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support
  • Weekly video support calls (6 x 30-mins) or   Bespoke hourly consultancy on any area of HubSpot you need help with (whatever you can't do we will go into HubSpot and do it for you)
  • In-person 2-hour HubSpot training session (up to 8 people)
  • Unlimited email support (responses within 6 business hours) 
  • Unlimited Private Slack channel access (responses within 4 business hours) 
  • Unlimited WeChat Work / WhatsApp Business live chat support (responses within 4 business hours) 
  • Support locally (Hong Kong & Shenzhen) in your language (English, Mandarin, Cantonese)
  • Team kick-off call (1 hour)
  • Tailored workshop documentation
  • Recommendations for the best HubSpot academy courses

Interchangeable Deliverables

Our HubSpot Customer Service Pro onboarding package includes 20 flexible hours which can be used on the following interchangeable deliverables. Our flexible policy ensures your organisation is matched with the most relevant deliverables and services based on your bespoke needs. 

Deliverables
  • HubSpot onboarding survey
  • HubSpot portal set up
  • HubSpot dashboard set up
  • HubSpot analytics website integration
  • Custom property configuration (up to 50)
  • CRM migration/contact import *
  • 3rd party + HubSpot integration *
  • Team member/user account set up (up to 25)
  • Ticket pipeline & currency set up
  • Workflow automation set up for updating ticket properties 
  • NPS, CES & CSAT customer survey creation
  • Customer experience matrix and configuration of automated responses
  • Customer knowledge base configuration and optimisation
  • Live chat / customer bot set up 
  • Intake channels set up
  • Bespoke supporting playbook development
  • Custom HubSpot reports on productivity and closed tickets

 

* May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

Award-Winning Support

Oxygen’s HubSpot Customer Service Enterprise onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support
  • Weekly video support calls (6 x 1-hour) or   Bespoke hourly consultancy on any area of HubSpot you need help with (whatever you can't do we will go into HubSpot and do it for you)
  • In-person 3-hour HubSpot training session (up to 20 people)
  • Unlimited email support  (responses within 4 business hours) 
  • Unlimited Private Slack channel access (responses within 2 business hours) 
  • Unlimited WeChat Work / WhatsApp Business live chat support (responses within 2 business hours) 
  • Support locally (Hong Kong & Shenzhen) in your language (English, Mandarin, Cantonese)
  • Team kick-off call (1 hour)
  • Tailored workshop documentation
  • Recommendations for the best HubSpot academy courses

Interchangeable Deliverables

Our HubSpot Customer Service Enterprise onboarding package includes 30 flexible hours which can be used on the following interchangeable deliverables. Our flexible policy ensures your organisation is matched with the most relevant deliverables and services based on your bespoke needs. 

Deliverables
  • HubSpot onboarding survey
  • HubSpot portal set up
  • HubSpot dashboard set up
  • HubSpot analytics website integration
  • Custom property configuration (up to 250)
  • CRM migration/contact import *
  • 3rd party + HubSpot integration *
  • Team member/user account set up (up to 50)
  • Ticket pipeline & currency set up
  • Workflow automation set up for updating ticket properties 
  • NPS, CES & CSAT customer survey creation
  • Customer experience email sequence development & implementation
  • Customer experience matrix and configuration of automated responses
  • Customer knowledge base configuration and optimisation
  • Live chat / customer bot set up 
  • Intake channels set up
  • Bespoke supporting playbook development
  • Custom HubSpot reports on productivity and closed tickets
  • Team segmentation and routing configuration

 

* May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

Timeline (Reference Only)

This is an example timeline of how our onboarding works. Usually, HubSpot portals are set up within the first 48 hours and are completely functional with customised settings by the end of the month for the team training session.

Package Comparison

Getting started with HubSpot? HubSpot has a mandatory onboarding package which can be waived if you’re using a registered HubSpot partner for onboarding instead. Here’s a breakdown of what you get with HubSpot onboarding vs what you get with Oxygen:

Please note that for all listed deliverables below, HubSpot only provides guidance on them, whereas Oxygen fulfils the deliverables by developing and building them for you, bespoke to your organisation's needs.

  • Starter
  • Professional
  • Enterprise
Most Popular
Starter Professional Enterprise

Training & Support

Strategist check-ins
o2 logo o2 logo
In-person training
o2 logo o2 logo o2 logo
Private Slack channel
o2 logo o2 logo

Data

Document management
o2 logo hubspot logo o2 logo hubspot logo o2 logo hubspot logo
Data segmentation
o2 logo hubspot logo o2 logo hubspot logo o2 logo hubspot logo
Team segmentation & routing o2 logo hubspot logo

Initial Set-Up

Portal set-up
o2 logo hubspot logo o2 logo hubspot logo o2 logo hubspot logo
Intake channel set-up
o2 logo hubspot logo o2 logo hubspot logo o2 logo hubspot logo
CRM migration
o2 logo hubspot logo o2 logo hubspot logo
User permissions
o2 logo o2 logo hubspot logo

Asset Creation

Custom ticket pipeline o2 logo hubspot logo o2 logo hubspot logo o2 logo hubspot logo
Live chat set-up o2 logo o2 logo hubspot logo o2 logo hubspot logo
Supporting playbook o2 logo o2 logo hubspot logo
NPS, CES, CSAT survey o2 logo o2 logo o2 logo
Workflow set-up o2 logo o2 logo o2 logo

Reports and Analytics

Campaign tracking
o2 logo hubspot logo o2 logo hubspot logo
Custom dashboards
o2 logo o2 logo hubspot logo

Strategy

Inbound strategy
o2 logo o2 logo
Lead qualification
o2 logo o2 logo
Chatbot set-up
o2 logo o2 logo o2 logo
Technical consulting
o2 logo o2 logo
Business strategy consulting
o2 logo o2 logo
Oxygen (Over 3 Months) HKD 21,560USD 2,760 HKD 23,970USD 3,070 HKD 39,850USD 5,110
Hubspot (Over 3 Months) HKD 1,940USD 250 HKD 3,890USD 500 HKD 23,270USD 3,000
Get Started Get Started Get Started

Please note that the prices above are not inclusive of monthly HubSpot Software fees.

Speak with a HubSpot expert about your business requirements