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HubSpot Service Hub Onboarding

HubSpot service software on iMac

We’ll set up your HubSpot Service Hub for you.

Customer service is everything, and the HubSpot Service Hub has it all in one place. Customers today expect instant resolutions and tailored, round-the-clock service via numerous channels, but many businesses struggle to keep up with this demand.

By providing interchangeable consultancy and hands-on man hours with the "We Do It" level of support, we get to the bottom of any HubSpot technical difficulty you and your team may experience, solve it for you, and then demonstrate our process of working through the problem so you can easily replicate our solution.

Note: HubSpot onboarding is not optional and is required by HubSpot from either a registered HubSpot agency or from HubSpot directly.

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HubSpot

Oxygen is one of the most tenured partners in the region with extensive experience in implementing HubSpot for a diverse customer base. The accolades they have received over the years is a testament to the consistent quality of work they deliver. You can be rest assured that choosing them as your partner will be the right decision to grow your business!

img-michael-shen
Michael Shen
Senior Channel Consultant, Hubspot

HubSpot Service Packages

Award-Winning Support

Oxygen’s HubSpot Customer Service Starter onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support
  • Team kick-off call (30 mins)
  • Weekly catch up calls in the 1st month (15 mins)
  • Monthly catch up call in the 2nd month (30 mins)
  • In-person/Zoom 30 minutes HubSpot training session (up to 3 people)
  • Unlimited email support in the 1st month (responses within 6 business hours)*
  • Unlimited Private Slack channel access in the 1st month (responses within 4 business hours)
  • Unlimited WeChat Work / WhatsApp Business live chat support in the 1st month (responses within 2 business hours)
  • Local support [Hong Kong & Shenzhen] in the 1st month (English/Mandarin/Cantonese)
  • Recommendations for the best HubSpot academy courses

* Does not include integration support

 

Interchangeable Deliverables

Our HubSpot Customer Service Starter onboarding package includes all of the listed deliverables below. Our onboarding structure ensures your business receives our award-winning HubSpot implementation services as well as bespoke attention to your organisation’s specific needs.

Deliverables
  • Team member/user account permissions set up (up to 3)
  • HubSpot onboarding survey
  • HubSpot portal settings configuration
  • CRM migration/contact import consulting (up to 1 hour)1
  • Meetings link consulting
  • Ticket pipeline set up (up to 1)
  • HubSpot Customer Service dashboard set up [Includes up to 10 reports] (up to 1)
  • NPS, CES & CSAT customer survey creation (up to 1)

1 May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

Award-Winning Support

Oxygen’s HubSpot Customer Service Pro onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support
  • Team kick-off call (30 mins)
  • Weekly catch up calls in the 1st month (30 mins)
  • Monthly catch up call in the 2nd and 3rd month (30 mins)
  • In-person/Zoom 60 minutes HubSpot training session (up to 8 people)
  • Unlimited email support in the 1st and 2nd month (responses within 6 business hours)*
  • Unlimited Private Slack channel access in the 1st and 2nd month (responses within 4 business hours)
  • Unlimited WeChat Work / WhatsApp Business live chat support in the 1st and 2nd month (responses within 2 business hours)
  • Local support [Hong Kong & Shenzhen] in the 1st and 2nd month (English/Mandarin/Cantonese)
  • Tailored workshop documentation
  • Recommendations for the best HubSpot academy courses

* Does not include integration support

Interchangeable Deliverables

Our HubSpot Customer Service Pro onboarding package includes all of the listed deliverables below as well as an additional 2 flexible hours. Our onboarding structure ensures your business receives our award-winning HubSpot implementation services as well as bespoke attention to your organisation’s specific needs.

Deliverables
  • Team member/user account permissions set up (up to 5)
  • HubSpot onboarding survey
  • HubSpot portal settings configuration
  • GDPR compliance and privacy settings consulting1
  • Custom property configuration (up to 25)
  • CRM migration/contact import consulting (up to 2 hours)2
  • 3rd party + HubSpot integration consulting (up to 1 hour)2
  • Email subscription settings page design and development
  • Email signature template and set up consultation
  • Lead capture form creation (up to 1)
  • Meetings link consulting
  • Email and inbox connection consulting
  • Ticket pipeline set up (up to 2)
  • Workflow automation set up for ticket properties (up to 2)
  • HubSpot Customer Service dashboard set up [Includes up to 10 reports] (up to 2)
  • NPS, CES & CSAT customer survey creation (up to 2)
  • CS playbook (up to 1)
  • Customer experience matrix consultation (up to 60 mins)
  • Basic live chat/customer support chatbot set up and routing3

1 Oxygen cannot provide legal advice but can support your organisation with best practices.

2 May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

3 Limited to 2/3 logic branches and does not include integrations with other platforms.

Award-Winning Support

Oxygen’s HubSpot Customer Service Enterprise onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support
  • Team kick-off call (60 mins)
  • Weekly catch up call in the 1st month (60 mins)
  • Monthly catch up call in the 2nd and 3rd month (60 mins)
  • In-person/Zoom 120 minutes HubSpot training session (up to 20 people)
  • Unlimited email support in the 1st, 2nd, and 3rd month (responses within 6 business hours)*
  • Unlimited Private Slack channel access in the 1st, 2nd, and 3rd month (responses within 4 business hours)
  • Unlimited WeChat Work / WhatsApp Business live chat support in the 1st, 2nd, and 3rd month (responses within 2 business hours)
  • Local support [Hong Kong & Shenzhen] in the 1st, 2nd, and 3rd month (English/Mandarin/Cantonese)
  • Tailored workshop documentation
  • Recommendations for the best HubSpot academy courses

* Does not include integration support

Interchangeable Deliverables

Our HubSpot Customer Service Enterprise onboarding package includes all of the listed deliverables below as well as an additional 4 flexible hours. Our onboarding structure ensures your business receives our award-winning HubSpot implementation services as well as bespoke attention to your organisation’s specific needs.

Deliverables
  • Team member/user account permissions set up (up to 10)
  • HubSpot onboarding survey
  • HubSpot portal settings configuration
  • GDPR compliance and privacy settings consulting1
  • Custom property configuration (up to 50)
  • CRM migration/contact import consulting (up to 3 hours)2
  • 3rd party + HubSpot integration consulting (up to 2 hours)2
  • Email subscription settings page design and development
  • Email signature template and set up consultation
  • Lead capture form creation (up to 2)
  • Meetings link consulting
  • Email and inbox connection consulting
  • Ticket pipeline set up (up to 3)
  • Workflow automation set up for ticket properties (up to 3)
  • HubSpot Customer Service dashboard set up [Includes up to 10 reports] (up to 3)
  • NPS, CES & CSAT customer survey creation (up to 3)
  • CS playbook (up to 2)
  • Customer experience matrix consultation (up to 90 mins)
  • Basic live chat/customer support chatbot set up and routing3

1 Oxygen cannot provide legal advice but can support your organisation with best practices.

2 May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

3 Limited to 2/3 logic branches and does not include integrations with other platforms.

Timeline (Reference Only)

This is an example timeline of how our onboarding works. Usually, HubSpot portals are set up within the first 48 hours and are completely functional with customised settings by the end of the month for the team training session.

Package Comparison

Getting started with HubSpot? HubSpot has a mandatory onboarding package which can be waived if you’re using a registered HubSpot partner for onboarding instead. Here’s a breakdown of what you get with HubSpot onboarding vs what you get with Oxygen:

Please note that for all listed deliverables below, HubSpot only provides guidance on them, whereas Oxygen fulfils the deliverables by developing and building them for you, bespoke to your organisation's needs.

  • Starter
  • Professional
  • Enterprise
Most Popular
Starter Professional Enterprise

Training & Support

Strategist check-ins
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In-person training
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Private Slack channel
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Data

Document management
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Data segmentation
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Team segmentation & routing
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Initial Set-Up

Portal set-up
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Intake channel set-up
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CRM migration
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User permissions
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Asset Creation

Custom ticket pipeline
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Live chat set-up
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Supporting playbook
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NPS, CES, CSAT survey
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Workflow set-up
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Reports and Analytics

Campaign tracking
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Custom dashboards
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Strategy

Inbound strategy
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Lead qualification
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Chatbot set-up
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Technical consulting
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Business strategy consulting
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Oxygen (Over 3 Months) HKD 21,560USD 2,760 HKD 23,970USD 3,070 HKD 39,850USD 5,110
Hubspot (Over 3 Months) HKD 1,940USD 250 HKD 3,890USD 500 HKD 23,270USD 3,000
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Please note that the prices above are not inclusive of monthly HubSpot Software fees.

Speak with a HubSpot expert about your business requirements