About This Position
Fluent in Cantonese and Mandarin? Does the idea of architecting sophisticated CRM solutions on HubSpot for clients (who often don't know what they want and need you to guide them) excite you? Are you the person that people look to in your organisation to create structure and process out of chaos and ambiguity?
If you're nodding in agreement, keep reading.
Who we are
Oxygen is an award-winning digital agency and Greater China’s only HubSpot Diamond Solutions Partner. We help businesses unify their operations across marketing, sales, and customer service on HubSpot CRM.
What are we looking for?
A customer-facing individual from a technical background who has worked with one of the major CRMs before such as Salesforce, Dynamics, Marketo or HubSpot. You would be required to perform requirements analysis, create ERDs, design business processes and work with the project team to implement your vision on HubSpot. You will be working with mid-market to multinational clients with headquarters or branch offices in Greater China, SEA and the Middle East. Over 70% of your client communication will be in Cantonese or Mandarin, with the remainder in English.
Day-to-day Responsibilities
- Deliver onboarding and training across all of HubSpot CRM's hubs
- Design and implement advanced HubSpot solutions
- Customise HubSpot's CRM platform to meet client needs
- Collaborate with cross-functional teams to ensure seamless integration of HubSpot with other systems
- Provide technical leadership in HubSpot-related projects, including configuration, customisation, and automation
- Analyse client's business requirements and translate them into effective solutions
- Provide expert change management solutions, minimising friction
- Conduct training sessions and workshops on HubSpot functionalities for internal teams
- Stay up to date with HubSpot updates and features, ensuring our solutions leverage the latest capabilities
- Contribute to business strategy discussions, offering insights based on data analysis and reporting in HubSpot and Databox
- Support the sales and marketing team internally with insights that drive business growth
Growth Opportunities
Skills/Job Requirements
Skills required
- 3+ years of proven experience on a major CRM platform such as HubSpot, Salesforce, Adobe Marketo, Dynamics etc.
- Strong analytical skills and the ability to translate ambiguous business needs into effective technical solutions
- Ability to drive organisational change and work with diverse stakeholder groups to ensure technical solutions work for people, not just for process maps
- Charismatic, empathetic and confident consultant
- "I own this" attitude – you don't just start things and push them back to others, you get things done and signed off
- Fluency in Cantonese, Mandarin & and English
- Proactive approach to problem-solving and the ability to work collaboratively
- Willingness to continuously learn and adapt to evolving technologies and business needs
Nice to haves
- Degree in Computer Science or related field
- Certifications on HubSpot or other CRM platforms
- Business analysis or requirements analysis background
What We Offer
- In-depth training and hands-on experience on HubSpot and GPT (and other LLMs as the space evolves)
- Opportunities to gain paid industry certifications on other relevant technologies such as Google, LinkedIn, Udemy etc. during work hours
- Comprehensive private medical insurance
- Profit-based quarterly bonuses
- 20 days paid holiday
- Paid overtime (there is no 996 at Oxygen, you work 40 hours, if you choose to OT we pay you for it)
- Opportunity to work with and make an impact on industry-leading clients in the region such as DJI
- Supportive, hybrid work environment that fosters learning and growth
- Latest Macbook Air M2
- Culture that values innovation, competence, and efficiency; and offers equal opportunities for all
- Potential travel opportunities to Boston for INBOUND, HubSpot's Asia HQ in Singapore, and other locations in APAC and Dubai for client engagements
Got What It Takes?
Apply Now!
We typically get back to successful applicants in under one week.