HubSpot Service Hub Implementation Services

We’ll set up your HubSpot Service Hub for you.

Customer service is everything, and the HubSpot Service Hub has it all in one place. Customers today expect instant resolutions and tailored, round-the-clock service via numerous channels, but many businesses struggle to keep up with this demand.

By providing interchangeable consultancy and hands-on man hours with the "We Do It" level of support, we get to the bottom of any HubSpot technical difficulty you and your team may experience, solve it for you, and then demonstrate our process of working through the problem so you can easily replicate our solution.

Note: HubSpot onboarding is not optional for Professional and Enterprise packages and is required by HubSpot from either a registered HubSpot agency or from HubSpot directly.

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HubSpot Impact Award Logo 1 1 img-onboarding-child-diamond-award 2024 HubSpot Partner Advisory Council Member Badge

HubSpot

Oxygen is one of the most tenured partners in the region with extensive experience in implementing HubSpot for a diverse customer base. The accolades they have received over the years is a testament to the consistent quality of work they deliver. You can be rest assured that choosing them as your partner will be the right decision to grow your business!

Michael Shen
Senior Channel Consultant, HubSpot

HubSpot Service Packages

Award-Winning Support

Oxygen’s HubSpot Customer Service Starter onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support

Team kick-off call (0.5 hours)
Weekly catch-up calls in the 1st month (15 mins)
Monthly catch-up call in the 2nd month (0.5 hours)
In-person/Zoom 0.5 hours HubSpot training session (up to 3 people)
Up to 3 hours of support, including the following:
- Email support in the 1st month (responses within 6 business hours)¹
- Local support [Hong Kong & Shenzhen] in the 1st month (English/Mandarin/Cantonese)
Recommendations for the best HubSpot academy courses

¹ Does not include integration support.

Interchangeable Deliverables

Our HubSpot Customer Service Starter onboarding package includes all of the listed deliverables below. Our onboarding structure ensures your business receives our award-winning HubSpot implementation services as well as bespoke attention to your organisation’s specific needs.

Deliverables

User permissions set up (up to 1)
HubSpot onboarding survey
HubSpot portal settings configuration
CRM migration/contact import consulting (up to 1 hour)¹
Meetings link consulting
Ticket pipeline set up (up to 1)
HubSpot Customer Service dashboard set up [Includes up to 10 reports] (up to 1)
NPS, CES & CSAT customer survey creation (up to 1)

¹ May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

Award-Winning Support

Oxygen’s HubSpot Customer Service Pro onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support

Team kick-off call (0.5 hours)
Weekly catch-up calls in the 1st month (0.5 hours)
Monthly catch-up calls in the 2nd and 3rd month (0.5 hours)
In-person/Zoom 1 hour HubSpot training session (up to 8 people)
Up to 10 hours of support, including the following:
- Email support in the 1st and 2nd month (responses within 6 business hours)¹
- Private Slack channel access in the 1st and 2nd month (responses within 4 business hours)
- WeCom/WhatsApp Business live chat support in the 1st and 2nd month (responses within 4 business hours)
- Local support [Hong Kong & Shenzhen] in the 1st and 2nd month (English/Mandarin/Cantonese)
Tailored workshop documentation
Recommendations for the best HubSpot academy courses

¹ Does not include integration support.

Interchangeable Deliverables

Our HubSpot Customer Service Pro onboarding package includes all of the listed deliverables below as well as an additional 2 flexible hours. Our onboarding structure ensures your business receives our award-winning HubSpot implementation services as well as bespoke attention to your organisation’s specific needs.

Deliverables

User permissions set up (up to 3)
HubSpot onboarding survey
HubSpot portal settings configuration
GDPR compliance and privacy settings consulting¹
Custom property configuration (up to 25)
CRM migration/contact import consulting (up to 2 hours)²
3rd party + HubSpot integration consulting (up to 1 hour)²
Marketing email settings configuration and consulting
Email subscription preferences page design and development
Email signature template and set up consultation
Lead capture form creation (up to 1)
Meetings link consulting
Personal email connection consulting
HubSpot inbox: Shared email connection consulting
Ticket pipeline set up (up to 2)
Workflow automation set up for ticket properties (up to 2)
HubSpot Customer Service dashboard set up [Includes up to 10 reports] (up to 2)
NPS, CES & CSAT customer survey creation (up to 2)
CS playbook (up to 1)
Customer experience matrix consultation (up to 1 hour)
Basic live chat/customer support chatbot set up and routing³

¹ Oxygen cannot provide legal advice but can support your organisation with best practices.

² May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

³ Limited to 2/3 logic branches and does not include integrations with other platforms.

Award-Winning Support

Oxygen’s HubSpot Customer Service Enterprise onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support

Team kick-off call (1 hour)
Weekly catch-up calls in the 1st month (1 hour)
Monthly catch-up calls in the 2nd and 3rd month (1 hour)
In-person/Zoom 2 hours HubSpot training session (up to 20 people)
Up to 20 hours of support, including the following:
- Email support in the 1st, 2nd, and 3rd month (responses within 6 business hours)¹
- Private Slack channel access in the 1st, 2nd, and 3rd month (responses within 4 business hours)
- WeCom/WhatsApp Business live chat support in the 1st, 2nd, and 3rd month (responses within 4 business hours)
- Local support [Hong Kong & Shenzhen] in the 1st, 2nd, and 3rd month (English/Mandarin/Cantonese)
Tailored workshop documentation
Recommendations for the best HubSpot academy courses

¹ Does not include integration support.

Interchangeable Deliverables

Our HubSpot Customer Service Enterprise onboarding package includes all of the listed deliverables below as well as an additional 4 flexible hours. Our onboarding structure ensures your business receives our award-winning HubSpot implementation services as well as bespoke attention to your organisation’s specific needs.

Deliverables

User permissions set up (up to 5)
HubSpot onboarding survey
HubSpot portal settings configuration
GDPR compliance and privacy settings consulting¹
Custom property configuration (up to 50)
CRM migration/contact import consulting (up to 3 hours)²
3rd party + HubSpot integration consulting (up to 2 hours)²
Marketing email settings configuration and consulting
Email subscription preferences page design and development
Email signature template and set up consultation
Lead capture form creation (up to 2)
Meetings link consulting
Personal email connection consulting
HubSpot inbox: Shared email connection consulting
Ticket pipeline set up (up to 3)
Workflow automation set up for ticket properties (up to 3)
HubSpot Customer Service dashboard set up [Includes up to 10 reports] (up to 3)
NPS, CES & CSAT customer survey creation (up to 3)
CS playbook (up to 2)
Customer experience matrix consultation (up to 1.5 hours)
Basic live chat/customer support chatbot set up and routing³

¹ Oxygen cannot provide legal advice but can support your organisation with best practices.

² May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

³ Limited to 2/3 logic branches and does not include integrations with other platforms.

Timeline (Reference Only)

This is an example timeline of how our onboarding works. Usually, HubSpot portals are set up within the first 48 hours and are completely functional with customised settings by the end of the month for the team training session.

Month 1

Portal set up within 48 hours
Onboarding survey
Team kick-off call (1 hour)
HubSpot data migration
HubSpot portal set up
Connecting HubSpot analytics to your website
Set up deal currencies
Analyze your existing sales process
Configure deal stages and custom properties
Create your first deal pipeline
Flexible support hours

Month 2

Tailored workshop documentation
One customised training session (up to 8 participants for two hours)
Set up workflow extensions to automate sales process
Provide deal management best practices
Automate lead owner assignments and routing
Connect the chat bot to the website
Create email templates
Integrate sales tools
Flexible support hours

Package Comparison

Getting started with HubSpot? HubSpot has a mandatory onboarding package (for Pro/Enterprise level accounts) which can be waived if you’re using a registered HubSpot partner for onboarding instead. Here’s a breakdown of what you get with HubSpot onboarding vs what you get with Oxygen:

Hubspot package comparison

	Starter	Professional	Enterprise
		Most Popular
Training & Support
Strategist check-ins
In-person training
Private Slack channel
Data
Document management
Data segmentation
Team segmentation & routing
Initial Set-Up
Portal set-up
Intake channel set-up
CRM migration
User permissions
Asset Creation
Custom ticket pipeline
Live chat set-up
Supporting playbook
NPS, CES, CSAT survey
Workflow set-up
Reports and Analytics
Campaign tracking
Custom dashboards
Strategy
Inbound strategy
Lead qualification
Chatbot set-up
Technical consulting
Business strategy consulting
Oxygen (Over 3 Months)	HKD 21,560USD 2,760	HKD 23,970USD 3,070	HKD 39,850USD 5,110
Hubspot (Over 3 Months)	HKD 1,940USD 250	HKD 3,890USD 500	HKD 23,270USD 3,000
	Get Started	Get Started	Get Started

Please note that the prices above are not inclusive of monthly HubSpot Software fees.

HKD USD

If HubSpot has a cheaper onboarding package, why use an agency like Oxygen for onboarding? While HubSpot will train you on the best practices for setting up your portal, our certified HubSpot experts will build it up for you! Our onboarding includes not just the set-up of your portal for you but also creating gold-standard campaigns from our award-winning team to use as a reference point for future campaigns. Learn more on why onboarding HubSpot with Oxygen can benefit your business.

Looking to use more than one HubSpot Hub? We provide a 10% discount on all Starter and Pro packages when you buy two or more onboarding packages with us. For Enterprise onboardings, please speak to our team for more information.

Schedule a meeting

Free 15 Minute Consultation

Book a free 15 minute consultation call with our HubSpot specialist Eric Leung.

In the call we will cover the following:

Understanding your company's mission, goals, and pain points
Evaluating your current tech stack
Identify solutions for your challenges
Review regional campaign requirements (if necessary)

As a Growth Specialist at Oxygen, Eric excels in providing introductory HubSpot and inbound marketing strategy consultations. He thoroughly and comprehensively understands the actual needs of business clients and proposes the most suitable solutions.

Create custom solutions and packages that suit your needs. Speak to a marketing strategist

Contact me by email

HubSpot Service Hub Onboarding

We Do It

We Consult

We Do It

We Consult

We Do It

We Consult

We’ll set up your HubSpot Service Hub for you.

HubSpot

HubSpot Service Packages

Award-Winning Support

Support

Interchangeable Deliverables

Deliverables

Award-Winning Support

Support

Interchangeable Deliverables

Deliverables

Award-Winning Support

Support

Interchangeable Deliverables

Deliverables

Timeline (Reference Only)

Month 1

Month 2

Package Comparison

Training & Support

Data

Initial Set-Up

Asset Creation

Reports and Analytics

Strategy

Why Onboard With Oxygen?

Using Multiple Hubs?

Schedule a meeting

Free 15 Minute Consultation

Create custom solutions and packages that suit your needs. Speak to a marketing strategist