Skip to content

HubSpot Service Hub Onboarding

HubSpot service software on iMac

We’ll set up your HubSpot Service Hub for you.

Customer service is everything, and the HubSpot Service Hub has it all in one place. Customers today expect instant resolutions and tailored, round-the-clock service via numerous channels, but many businesses struggle to keep up with this demand.

By providing interchangeable consultancy and hands-on man hours with the "We Do It" level of support, we get to the bottom of any HubSpot technical difficulty you and your team may experience, solve it for you, and then demonstrate our process of working through the problem so you can easily replicate our solution.

Note: HubSpot onboarding is not optional for Professional and Enterprise packages and is required by HubSpot from either a registered HubSpot agency or from HubSpot directly.

HubSpot Impact Award Logo 1 1   img-onboarding-child-diamond-award

 

HubSpot

Oxygen is one of the most tenured partners in the region with extensive experience in implementing HubSpot for a diverse customer base. The accolades they have received over the years is a testament to the consistent quality of work they deliver. You can be rest assured that choosing them as your partner will be the right decision to grow your business!

Michael-Shen
Michael Shen
Senior Channel Consultant, HubSpot

HubSpot Service Packages

Award-Winning Support

Oxygen’s HubSpot Customer Service Starter onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support
  • Team kick-off call (0.5 hours)
  • Weekly catch-up calls in the 1st month (15 mins)
  • Monthly catch-up call in the 2nd month (0.5 hours)
  • In-person/Zoom 0.5 hours HubSpot training session (up to 3 people)
  • Up to 3 hours of support, including the following:
    • Email support in the 1st month (responses within 6 business hours)1
    • Local support [Hong Kong & Shenzhen] in the 1st month (English/Mandarin/Cantonese)
  • Recommendations for the best HubSpot academy courses

1 Does not include integration support.

Interchangeable Deliverables

Our HubSpot Customer Service Starter onboarding package includes all of the listed deliverables below. Our onboarding structure ensures your business receives our award-winning HubSpot implementation services as well as bespoke attention to your organisation’s specific needs.

Deliverables
  • User permissions set up (up to 1)
  • HubSpot onboarding survey
  • HubSpot portal settings configuration
  • CRM migration/contact import consulting (up to 1 hour)1
  • Meetings link consulting
  • Ticket pipeline set up (up to 1)
  • HubSpot Customer Service dashboard set up [Includes up to 10 reports] (up to 1)
  • NPS, CES & CSAT customer survey creation (up to 1)

1 May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

Award-Winning Support

Oxygen’s HubSpot Customer Service Pro onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support
  • Team kick-off call (0.5 hours)
  • Weekly catch-up calls in the 1st month (0.5 hours)
  • Monthly catch-up calls in the 2nd and 3rd month (0.5 hours)
  • In-person/Zoom 1 hour HubSpot training session (up to 8 people)
  • Up to 10 hours of support, including the following:
    • Email support in the 1st and 2nd month (responses within 6 business hours)1
    • Private Slack channel access in the 1st and 2nd month (responses within 4 business hours) 
    • WeCom/WhatsApp Business live chat support in the 1st and 2nd month (responses within 4 business hours)
    • Local support [Hong Kong & Shenzhen] in the 1st and 2nd month (English/Mandarin/Cantonese)
  • Tailored workshop documentation
  • Recommendations for the best HubSpot academy courses

1 Does not include integration support.

Interchangeable Deliverables

Our HubSpot Customer Service Pro onboarding package includes all of the listed deliverables below as well as an additional 2 flexible hours. Our onboarding structure ensures your business receives our award-winning HubSpot implementation services as well as bespoke attention to your organisation’s specific needs.

Deliverables
  • User permissions set up (up to 3)
  • HubSpot onboarding survey
  • HubSpot portal settings configuration
  • GDPR compliance and privacy settings consulting1
  • Custom property configuration (up to 25)
  • CRM migration/contact import consulting (up to 2 hours)2
  • 3rd party + HubSpot integration consulting (up to 1 hour)2
  • Marketing email settings configuration and consulting
  • Email subscription preferences page design and development
  • Email signature template and set up consultation
  • Lead capture form creation (up to 1)
  • Meetings link consulting
  • Personal email connection consulting
  • HubSpot inbox: Shared email connection consulting
  • Ticket pipeline set up (up to 2)
  • Workflow automation set up for ticket properties (up to 2)
  • HubSpot Customer Service dashboard set up [Includes up to 10 reports] (up to 2)
  • NPS, CES & CSAT customer survey creation (up to 2)
  • CS playbook (up to 1)
  • Customer experience matrix consultation (up to 1 hour)
  • Basic live chat/customer support chatbot set up and routing3

1 Oxygen cannot provide legal advice but can support your organisation with best practices.

2 May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

3 Limited to 2/3 logic branches and does not include integrations with other platforms.

Award-Winning Support

Oxygen’s HubSpot Customer Service Enterprise onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. With Oxygen, a diamond-awarded HubSpot partner, you can expect a seamless onboarding experience.

Support
  • Team kick-off call (1 hour)
  • Weekly catch-up calls in the 1st month (1 hour)
  • Monthly catch-up calls in the 2nd and 3rd month (1 hour)
  • In-person/Zoom 2 hours HubSpot training session (up to 20 people)
  • Up to 20 hours of support, including the following:
    • Email support in the 1st, 2nd, and 3rd month (responses within 6 business hours)1
    • Private Slack channel access in the 1st, 2nd, and 3rd month (responses within 4 business hours) 
    • WeCom/WhatsApp Business live chat support in the 1st, 2nd, and 3rd month (responses within 4 business hours) 
    • Local support [Hong Kong & Shenzhen] in the 1st, 2nd, and 3rd month (English/Mandarin/Cantonese)
  • Tailored workshop documentation
  • Recommendations for the best HubSpot academy courses

1 Does not include integration support.

Interchangeable Deliverables

Our HubSpot Customer Service Enterprise onboarding package includes all of the listed deliverables below as well as an additional 4 flexible hours. Our onboarding structure ensures your business receives our award-winning HubSpot implementation services as well as bespoke attention to your organisation’s specific needs.

Deliverables
  1. User permissions set up (up to 5)
  2. HubSpot onboarding survey
  3. HubSpot portal settings configuration
  4. GDPR compliance and privacy settings consulting1
  5. Custom property configuration (up to 50)
  6. CRM migration/contact import consulting (up to 3 hours)2
  7. 3rd party + HubSpot integration consulting (up to 2 hours)2
  8. Marketing email settings configuration and consulting
  9. Email subscription preferences page design and development
  10. Email signature template and set up consultation
  11. Lead capture form creation (up to 2)
  12. Meetings link consulting
  13. Personal email connection consulting
  14. HubSpot inbox: Shared email connection consulting
  15. Ticket pipeline set up (up to 3)
  16. Workflow automation set up for ticket properties (up to 3)
  17. HubSpot Customer Service dashboard set up [Includes up to 10 reports] (up to 3)
  18. NPS, CES & CSAT customer survey creation (up to 3)
  19. CS playbook (up to 2)
  20. Customer experience matrix consultation (up to 1.5 hours)
  21. Basic live chat/customer support chatbot set up and routing3

1 Oxygen cannot provide legal advice but can support your organisation with best practices.

2 May be restricted based on the size of your database and the requirements of the migration. Please discuss your specific requirements with our team. Uses support hours.

3 Limited to 2/3 logic branches and does not include integrations with other platforms.

Timeline (Reference Only)

This is an example timeline of how our onboarding works. Usually, HubSpot portals are set up within the first 48 hours and are completely functional with customised settings by the end of the month for the team training session.

Package Comparison

Getting started with HubSpot? HubSpot has a mandatory onboarding package (for Pro/Enterprise level accounts) which can be waived if you’re using a registered HubSpot partner for onboarding instead. Here’s a breakdown of what you get with HubSpot onboarding vs what you get with Oxygen:

  • Starter
  • Professional
  • Enterprise
Most Popular
Starter Professional Enterprise

Training & Support

Strategist check-ins
o2 logo o2 logo
In-person training
o2 logo o2 logo o2 logo
Private Slack channel
o2 logo o2 logo

Data

Document management
o2 logo hubspot logo o2 logo hubspot logo o2 logo hubspot logo
Data segmentation
o2 logo hubspot logo o2 logo hubspot logo o2 logo hubspot logo
Team segmentation & routing
o2 logo hubspot logo

Initial Set-Up

Portal set-up
o2 logo hubspot logo o2 logo hubspot logo o2 logo hubspot logo
Intake channel set-up
o2 logo hubspot logo o2 logo hubspot logo o2 logo hubspot logo
CRM migration
o2 logo hubspot logo o2 logo hubspot logo
User permissions
o2 logo o2 logo hubspot logo

Asset Creation

Custom ticket pipeline
o2 logo hubspot logo o2 logo hubspot logo o2 logo hubspot logo
Live chat set-up
o2 logo o2 logo hubspot logo o2 logo hubspot logo
Supporting playbook
o2 logo o2 logo hubspot logo
NPS, CES, CSAT survey
o2 logo o2 logo o2 logo
Workflow set-up
o2 logo o2 logo o2 logo

Reports and Analytics

Campaign tracking
o2 logo hubspot logo o2 logo hubspot logo
Custom dashboards
o2 logo o2 logo hubspot logo

Strategy

Inbound strategy
o2 logo o2 logo
Lead qualification
o2 logo o2 logo
Chatbot set-up
o2 logo o2 logo o2 logo
Technical consulting
o2 logo o2 logo
Business strategy consulting
o2 logo o2 logo
Oxygen (Over 3 Months) HKD 21,560USD 2,760 HKD 23,970USD 3,070 HKD 39,850USD 5,110
Hubspot (Over 3 Months) HKD 1,940USD 250 HKD 3,890USD 500 HKD 23,270USD 3,000
Get Started Get Started Get Started

Please note that the prices above are not inclusive of monthly HubSpot Software fees.

Schedule a meeting

Free 15 Minute Consultation

Book a free 15 minute consultation call with our HubSpot specialist Eric Leung.

In the call we will cover the following:
  • Understanding your company's mission, goals, and pain points
  • Evaluating your current tech stack
  • Identify solutions for your challenges
  • Review regional campaign requirements (if necessary)
As a Growth Specialist at Oxygen, Eric excels in providing introductory HubSpot and inbound marketing strategy consultations. He thoroughly and comprehensively understands the actual needs of business clients and proposes the most suitable solutions.