HubSpot Service Service Hub Consulting Services

We’ll provide support for your HubSpot Service Hub onboarding.

Customer service is everything, and the HubSpot Service Hub has it all in one place. Customers today expect instant resolutions and tailored, round-the-clock service via numerous channels, but many businesses struggle to keep up with this demand.

Make the most of the Customer Service Hub with the support of award-winning HubSpot professionals. We will tailor your HubSpot to suit the unique support needs of your customers and save as much time as possible for your customer support team.

Note: HubSpot onboarding is not optional for Professional and Enterprise packages and is required by HubSpot from either a registered HubSpot agency or from HubSpot directly.

HubSpot Impact Award Logo 1 1 img-onboarding-child-diamond-award

HubSpot

Oxygen is one of the most tenured partners in the region with extensive experience in implementing HubSpot for a diverse customer base. The accolades they have received over the years is a testament to the consistent quality of work they deliver. You can be rest assured that choosing them as your partner will be the right decision to grow your business!

Michael Shen
Senior Channel Consultant, HubSpot

HubSpot Service Packages

We currently do not offer a HubSpot Customer Service Starter onboarding package (Only Support and Consulting). Please take a look at our HubSpot Customer Service Starter onboarding package (We Build) for more relevant options.

Award-Winning Support

Oxygen’s HubSpot Customer Service Pro Only Support and Consulting onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service.

Support

Team kick-off call (0.5 hours)
Weekly catch-up calls in the 1st month (0.5 hours)
Monthly catch-up calls in the 2nd and 3rd month (0.5 hours)
In-person/Zoom 1 hour HubSpot training session (up to 8 people)
Up to 10 hours of support, including the following:
- Email support in the 1st and 2nd month (responses within 6 business hours)¹
- Private Slack channel access in the 1st and 2nd month (responses within 4 business hours)
- WeCom/WhatsApp Business live chat support in the 1st and 2nd month (responses within 4 business hours)
- Local support [Hong Kong & Shenzhen] in the 1st and 2nd month (English/Mandarin/Cantonese)
Tailored workshop documentation
Recommendations for the best HubSpot academy courses

¹ Does not include integration support.

Bonus Deliverables

In addition to our award-winning consulting services, our HubSpot Customer Service Pro Only Support and Consulting onboarding package includes a number of value-added deliverables.

Deliverables

User permissions set up (up to 3)
HubSpot onboarding survey
HubSpot portal settings configuration
GDPR compliance and privacy settings consulting¹
Email signature template and set up consultation
Meetings link consulting
Personal email connection consulting
HubSpot inbox: Shared email connection consulting
Ticket pipeline set up (up to 1)
Customer experience matrix consultation (up to 0.5 hours)

¹ Oxygen cannot provide legal advice but can support your organisation with best practices.

Award-Winning Support

Oxygen’s HubSpot Customer Service Enterprise Only Support and Consulting onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service.

Support

Team kick-off call (1 hour)
Weekly catch-up calls in the 1st month (1 hour)
Monthly catch-up calls in the 2nd and 3rd month (1 hour)
In-person/Zoom 2 hours HubSpot training session (up to 20 people)
Up to 20 hours of Support, including the following:
- Email support in the 1st, 2nd, and 3rd month (responses within 6 business hours)¹
- Private Slack channel access in the 1st, 2nd, and 3rd month (responses within 4 business hours)
- WeCom/WhatsApp Business live chat support in the 1st, 2nd, and 3rd month (responses within 4 business hours)
- Local support [Hong Kong & Shenzhen] in the 1st, 2nd, and 3rd month (English/Mandarin/Cantonese)
Tailored workshop documentation
Recommendations for the best HubSpot academy courses

¹ Does not include integration support.

Bonus Deliverables

In addition to our award-winning consulting services, our HubSpot Customer Service Enterprise Only Support and Consulting onboarding package includes a number of value-added deliverables.

Deliverables

User permissions set up (up to 5)
HubSpot onboarding survey
HubSpot portal settings configuration
GDPR compliance and privacy settings consulting¹
Email signature template and set up consultation
Meetings link consulting
Personal email connection consulting
HubSpot inbox: Shared email connection consulting
Ticket pipeline set up (up to 1)
Customer experience matrix consultation (up to 1 hour)

¹ Oxygen cannot provide legal advice but can support your organisation with best practices.

Timeline (Reference Only)

This is an example timeline of how onboarding works. Each week is based on what we could consult on, should we identify a need in that area, on the 30-minute consulting call for that week:

Package Comparison

Getting started with HubSpot? HubSpot has a mandatory onboarding package (for Pro/Enterprise level accounts) which can be waived if you’re using a registered HubSpot partner for onboarding instead. Here’s a breakdown of what you get with HubSpot onboarding vs what you get with Oxygen:

Hubspot package comparison

	Professional	Enterprise
	Most Popular
Training & Support
Strategist check-ins
In-person training
Private Slack channel
Data
Document management
Data segmentation
Initial Set-Up
Portal set-up
Intake channel set-up
CRM migration
User permissions
Asset Creation
Custom ticket pipeline
Workflow set-up
Reports and Analytics
Custom email reports
Campaign tracking
Custom dashboards
Strategy
Inbound strategy
Lead qualification
Chatbot set-up
Technical consulting
Business strategy consulting
Oxygen (Over 3 Months)	HKD 9,340USD 1,190	HKD 21,690USD 2,780
Hubspot (Over 3 Months)	HKD 3,890USD 500	HKD 23,270USD 3,000
	Get Started	Get Started

Please note that the prices above are not inclusive of monthly HubSpot Software fees.

HKD USD

While HubSpot's onboarding packages will point you in the right direction, our consulting packages include time with senior marketing and sales experts who run multiple campaigns for many different clients on a daily basis. Their expertise in not only using all the features of HubSpot but also creating award-winning campaigns can be transferred to your team through practical sessions and guidance during the onboarding process. Learn more on why onboarding HubSpot with Oxygen can benefit your business.

Looking to use more than one HubSpot Hub? We provide a 10% discount on all Starter and Pro packages when you buy two or more onboarding packages with us. For Enterprise onboardings, please speak to our team for more information.

Speak with a HubSpot expert about your business requirements

Schedule a Meeting Contact me by Email

HubSpot Service Hub Onboarding

We Do It

We Consult

We’ll provide support for your HubSpot Service Hub onboarding.

HubSpot

HubSpot Service Packages

Award-Winning Support

Support

Bonus Deliverables

Deliverables

Award-Winning Support

Support

Bonus Deliverables

Deliverables

Timeline (Reference Only)

Month 1

Month 2

Package Comparison

Training & Support

Data

Initial Set-Up

Asset Creation

Reports and Analytics

Strategy

Why Onboard With Oxygen?

Using Multiple Hubs?

Speak with a HubSpot expert about your business requirements