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HubSpot Service Hub Onboarding & Training

HubSpot service software on iMac

We’ll support you every step of the way in your onboarding process!

Onboarding with HubSpot's suite of service tools can be intimidating and challenging. Our "Only Support and Consulting" onboarding package means we guide and assist you every step of the way throughout your onboarding process to ensure you receive the best results from using HubSpot.

 

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HubSpot

Oxygen is one of the most tenured partners in the region with extensive experience in implementing HubSpot for a diverse customer base. The accolades they have received over the years is a testament to the consistent quality of work they deliver. You can be rest assured that choosing them as your partner will be the right decision to grow your business!

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Michael Shen
Senior Channel Consultant, Hubspot

HubSpot Service Packages

We currently do not offer a HubSpot Customer Service Starter onboarding package (Only Support and Consulting). Please take a look at our HubSpot Customer Service Starter onboarding package (We Build) for more relevant options. 

Award-Winning Support

Oxygen’s HubSpot Customer Service Pro Only Support and Consulting onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. 

Support
  • Weekly video support calls (8 x 30-min) or Bespoke hourly consultancy (up to 6 hours) on any area of HubSpot you need help with.
  • In-person 2-hour HubSpot training session (up to 8 people)
  • Limited email support (responses within 6 business hours)
  • WeChat Work / WhatsApp Business live chat support (responses within 4 business hours) 
  • Support locally (Hong Kong & Shenzhen) in your language (English, Mandarin, Cantonese)
  • Team kick-off call (30 mins)
  • Tailored workshop documentation
  • Recommendations for the best HubSpot academy courses

Bonus Deliverables

In addition to our award-winning consulting services, our HubSpot Customer Service Pro Only Support and Consulting onboarding package includes a number of value-added deliverables.

Deliverables
  • HubSpot custom dashboard
  • Ticket pipeline & currency set up
  • Workflow automation set up for updating ticket properties 
  • Intake channels set up
  • Alternative deliverables possible with flexible support

Award-Winning Support

Oxygen’s HubSpot Customer Service Enterprise Only Support and Consulting onboarding package offers more flexibility, support, assets and China expertise than HubSpot’s own onboarding service. 

Support
  • Weekly video support calls (8 x 1-hour) or   Bespoke hourly consultancy on any area of HubSpot you need help with (whatever you can't do we will go into HubSpot and do it for you)
  • In-person 3-hour HubSpot training session (up to 20 people)
  • Unlimited email support  (responses within 4 business hours) 
  • Unlimited Private Slack channel access (responses within 2 business hours)
  • Unlimited WeChat Work / WhatsApp Business live chat support (responses within 2 business hours) 
  • Support locally (Hong Kong & Shenzhen) in your language (English, Mandarin, Cantonese)
  • Team kick-off call (1 hour)
  • Tailored workshop documentation
  • Recommendations for the best HubSpot academy courses

Bonus Deliverables

In addition to our award-winning consulting services, our HubSpot Customer Service Enterprise Only Support and Consulting onboarding package includes a number of value-added deliverables.

Deliverables
  • HubSpot custom dashboard x1
  • HubSpot productivity reports x1
  • HubSpot sales supporting playbook x1
  • Ticket pipeline & currency set up
  • Workflow automation set up for updating ticket properties 
  • Intake channels set up
  • Alternative deliverables possible with flexible support

Timeline (Reference Only)

This is an example timeline of how onboarding works. Each week is based on what we could consult on, should we identify a need in that area, on the 30-minute consulting call for that week:

Package Comparison

Getting started with HubSpot? HubSpot has a mandatory onboarding package which can be waived if you’re using a registered HubSpot partner for onboarding instead. Here’s a breakdown of what you get with HubSpot onboarding vs what you get with Oxygen:

  • Professional
  • Enterprise
Most Popular
Professional Enterprise

Training & Support

Strategist check-ins
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In-person training
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Private Slack channel
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Data

Document management
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Data segmentation
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Initial Set-Up

Portal set-up
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Intake channel set-up
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CRM migration
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User permissions
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Asset Creation

Custom ticket pipeline
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Workflow set-up
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Reports and Analytics

Custom email reports
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Campaign tracking
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Custom dashboards
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Strategy

Inbound strategy
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Lead qualification
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Chatbot set-up
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Technical consulting
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Business strategy consulting
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Oxygen (Over 3 Months) HKD 9,340USD 1,190 HKD 21,690USD 2,780
Hubspot (Over 3 Months) HKD 3,890USD 500 HKD 23,270USD 3,000
Get Started Get Started

Please note that the prices above are not inclusive of monthly HubSpot Software fees.

Speak with a HubSpot expert about your business requirements